Customer Experience Manager — B2B Orders & Projects

Elevation Labs; Denver (CO); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading company in customer support based in Denver is looking for a Customer Experience Manager to manage day-to-day operations and ensure customer satisfaction. The ideal candidate will facilitate communication between customers and internal departments, manage orders, and oversee projects. With a focus on excellent service, this role requires strong communication skills and a background in B2B environments, particularly in pharmaceutical or cosmetic fields. A Bachelor's degree is mandatory.

Qualifications

• Past customer service or sales experience required.
• B2B experience in pharmaceutical or cosmetic manufacturing preferred.
• FDA, ISO 22716, or related cosmetic quality experience is a plus.

Responsibilities

• Manage tasks associated with Order and Reorder management.
• Act as point of contact for customers and ensure delivery.
• Coordinate customer projects and conduct meetings.

Skills

Customer Service

Communication

Problem Solving

Adaptability

Collaboration

Education

Bachelor's degree

Job description

A leading company in customer support based in Denver is looking for a Customer Experience Manager to manage day-to-day operations and ensure customer satisfaction. The ideal candidate will facilitate communication between customers and internal departments, manage orders, and oversee projects. With a focus on excellent service, this role requires strong communication skills and a background in B2B environments, particularly in pharmaceutical or cosmetic fields. A Bachelor's degree is mandatory.