Customer Experience Manager

Michaels Stores; Little Rock (AR); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance the shopping experience in their Little Rock store. This role involves leading front-end operations, ensuring compliance with company policies, and delivering exceptional customer service. You will manage a dedicated team, execute in-store events, and uphold high standards of store recovery. Join a company that values creativity and offers comprehensive benefits, including health insurance and tuition assistance, while fostering an inclusive environment for all employees.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management is preferred.
• Ability to manage team performance and achieve KPIs.

Responsibilities

• Assist Store Manager in ensuring adherence to SOPs and company policies.
• Plan and execute in-store events and classes.
• Interact positively with customers and assist with locating products.

Skills

Retail management experience

Job description

Join to apply for the Customer Experience Manager role at Michaels Stores

Location: Store - Little Rock, AR

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold Brand Promises. Provide friendly customer service.

Responsibilities:

1. Assist Store Manager in ensuring adherence to SOPs and company policies; ensure compliance with laws and standards; hold team accountable for store conditions and results.
2. Follow all front end policies; achieve KPIs; manage team performance.
3. Plan and execute in-store events and classes.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, inventory processes, RTV, and ASN activities.
7. Support onboarding, training, coaching, and performance management of team members.
8. Serve as Manager on Duty (MOD).
9. Interact positively with customers; assist with locating products and providing solutions.
10. Participate in truck unloading, stocking, and cross-training in Custom Framing.
11. Lead delivery of high-quality custom framing solutions in stores without a Framing Manager.

Qualifications & Skills:

Retail management experience preferred.

Physical & Work Environment:

• Ability to stand for long periods, move throughout the store, bend, lift, carry, reach, and stretch.
• Work involves lifting heavy boxes, using ladders, and outdoor activity for tasks like unloading trucks.
• Work hours include nights, weekends, and early mornings.

Additional Information:

Applicants must meet federal, state, and local legal requirements. Michaels is committed to inclusion and reasonable accommodations for individuals with disabilities. For accommodations, contact Customer Care at 1-800-642-4235.

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We offer comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and diversity.