Customer Experience Manager

Five Below; Jackson (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

Five Below is seeking a dedicated management professional to lead store operations and ensure exceptional customer service. The role involves overseeing front-end operations, training staff, and maintaining store standards. Ideal candidates will have management experience and strong communication skills. Join a vibrant team and help create a fun shopping experience for customers!

Benefits

Health Benefits

Financial Benefits

Personal Wellness Benefits

Qualifications

• Minimum of 2 years management experience.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure exceptional customer service through training.
• Oversee front-end operations and manage store cleanliness.
• Perform store manager duties in absence of Store Manager.

Skills

Communication

Multi-tasking

Creativity

Education

High School Diploma

College Experience

Job description

At Five Below, our growth is driven by our people who embrace our purpose: We believe life is better when you Let Go & Have Fun in an exciting environment filled with unlimited possibilities, offering low prices that let you say yes to the newest, coolest products! Our over 20,000 associates will tell you there's no other place like it. Our culture is rooted in our purpose and The Five Below Way, which reflects our values and behaviors that every associate believes in.

Our workplace culture at Five Below aims to inspire as much as it energizes, fostering big ideas, passion, and a vibrant environment that makes the workplace a WOWplace!

RESPONSIBILITIES

• Ensure all crew members deliver exceptional customer service through personal contact and training on the B.E.S.T. customer service experience, ensuring a fast, friendly checkout for every guest.
• Lead the store to achieve and maintain customer service score goals set by the District Manager.
• Oversee front-end operations, including merchandising of candy, soda, and snacks, ensuring standards are met or exceeded, and that all equipment is functional and staff are trained.
• Manage opening and closing procedures, maintain store cleanliness, and ensure the store is always ready for customers.
• Perform store manager duties in the absence of the Store Manager.
• Collaborate with the Store Manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond appropriately.

• Work with the leadership team on merchandising procedures and store recovery processes.
• Perform store maintenance tasks including waste disposal, cleaning, and stock room management.

This job description is not exhaustive. Additional responsibilities may be assigned by the Store Manager based on store needs.

QUALIFICATIONS

• High School Diploma or equivalent; college experience preferred.
• Minimum of 2 years management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

ESSENTIAL JOB FUNCTIONS

• Operate cash register frequently.
• Move merchandise weighing up to 25 lbs and reach heights of 5-10 feet for stock management.
• Ascend/descend ladders regularly for stock retrieval and placement.
• Position self for kneeling, bending, twisting, and stooping, including in stock rooms and on the sales floor.
• Communicate effectively with customers, managers, and coworkers both face-to-face and via phone.
• Assist customers across the sales floor and in stock areas.
• Work flexible hours, including days, evenings, weekends, overnight shifts, and travel as needed.
• Read and follow instructions from emails and printed materials regarding merchandise, schedules, and procedures.
• Remain in a stationary, upright position for 80% of the time.

Explore our benefits to learn about the perks and support we offer, including health, financial, and personal wellness benefits. Visit benefits.fivebelow.com/public/welcome.

Five Below is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or other protected factors.

We are committed to providing reasonable accommodations for individuals with disabilities. If you need an accommodation, please submit a request at crewservices.zendesk.com/hc/en-us/requests/new.

Position Type: Hourly

BE AWARE OF FRAUD! Beware of fraudulent job postings or suspicious activity. Confirm that recruiters have an @fivebelow.com email address. We do NOT request financial information or payments from candidates. Verify postings at fivebelow.com/info/careers.