Customer Experience Manager PT

Michael's; Commerce Charter Township (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in retail is seeking an Assistant Store Manager for their Commerce Charter Township location. This role involves managing front-end operations, training staff, and ensuring compliance with company standards. Candidates should have retail management experience and a commitment to customer service, contributing to a positive shopping experience.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Retail management experience preferred.
• Ability to lead and manage a team effectively.
• Strong customer service skills.

Responsibilities

• Assist Store Manager in leading front-end operations and managing compliance.
• Train and coach customer experience team.
• Manage shrink and safety programs.

Skills

Leadership

Customer Service

Retail Management

Job description

Store - DET-COMMERCE TOWNSHIP, MI

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking to meet truck standards and budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing the framing workload with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Experience required: Retail management experience preferred

Physical Requirements

• Remain standing for long periods
• Move throughout the store
• Regular bending, lifting, reaching, stretching
• Lifting heavy boxes and accessing high shelves with ladders or similar equipment
• Contact supervisor for accommodations if needed

Work Environment

• Public retail store setting with climate-controlled areas
• Some outdoor work, including unloading trucks and retrieving shopping carts
• Work hours include nights, weekends, and early mornings

Legal Requirements: Applicants in the U.S. must satisfy federal, state, and local legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace by Michaels. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative.

We prioritize our teams' wellbeing with benefits like health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are committed to full inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.