PT Customer Experience Manager

Michaels Stores; Bethlehem (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Store Manager to deliver a customer-centric shopping experience. The role involves managing front-end operations, leading omnichannel processes, and ensuring compliance with company standards. Candidates should have retail management experience and a commitment to providing excellent customer service.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in ensuring adherence to SOPs and company programs.
• Lead omnichannel initiatives and manage team KPIs.
• Participate in onboarding, training, and coaching of team members.

Skills

Retail management experience

Job description

Store - ATL-BETHLEHEM, GA

Job Summary

Deliver a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. Maintain store recovery standards to fulfill our Brand Promises and provide friendly customer service.

Key Responsibilities

1. Assist Store Manager in ensuring adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with laws and standards, and holding team members accountable for store conditions and results.
2. Follow all front-end policies and procedures; achieve your KPIs and manage your team to meet their KPIs.
3. Plan and execute in-store events in line with Company programs.
4. Lead omnichannel initiatives.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Participate in onboarding, training, and coaching of team members to enhance customer experience and team performance.
8. Serve as Manager on Duty (MOD).
9. Promote a positive, respectful environment and serve as a role model.
10. Assist customers with locating products and providing solutions.
11. Participate in truck unloading and stocking, ensuring standards are met within budget.
12. Cross-train in Custom Framing sales and production.
13. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager.
14. Perform other duties as assigned.

Preferred Skills and Experience

• Retail management experience preferred.

Physical Requirements and Work Environment

• Ability to stand for long periods, move throughout the store, and perform bending, lifting, and reaching tasks.
• Work may involve lifting heavy boxes, using ladders, and outdoor activities such as unloading trucks and retrieving shopping carts.
• Work hours include nights, weekends, and early mornings.

Additional Information

Applicants must meet legal requirements. Michaels offers comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts. We are an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.