Customer Experience Manager

Five Below; Houston (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant and energetic team at an innovative retail company where your passion for customer service will shine! In this role, you will lead a dynamic crew to deliver exceptional shopping experiences while managing daily store operations. With a focus on teamwork and creativity, you will help cultivate a positive environment that inspires both customers and employees. This is a fantastic opportunity to grow your leadership skills in a fast-paced, fun atmosphere where every day brings new challenges and rewards.

Qualifications

• 2+ years of management experience in a retail environment.
• Strong verbal and written communication skills are essential.

Responsibilities

• Ensure exceptional customer service and fast, friendly checkout.
• Oversee front-end operations and maintain store cleanliness.
• Collaborate with the store manager on team training and development.

Skills

Customer Service

Management

Communication Skills

Multi-tasking

Problem Solving

Education

High School Diploma

College Experience

Job description

At Five Below, our growth results from the people who embrace our purpose: We know life is better when you are free to Let Go & Have Fun in an amazing experience filled with unlimited possibilities, priced so low you can always say yes to the newest, coolest stuff! Over 20,000 associates work at Five Below, and they’ll tell you there’s no other place like it. Our purpose and The Five Below Way—our values and behaviors—are at the core of everything we do.

Our culture at Five Below inspires big ideas, energy, passion, and a workplace that’s a WOWplace!

RESPONSIBILITIES

1. Ensure all crew members deliver exceptional customer service through personal contact and training on the B.E.S.T. customer service experience, ensuring a fast, friendly checkout for every guest.
2. Lead the store to achieve and maintain customer service score goals set by the District Manager.
3. Oversee front-end operations, including merchandising of candy, soda, and snacks, ensuring brand standards are met or exceeded. Ensure all equipment is operational and staff are trained accordingly.
4. Manage opening and closing procedures, maintain store cleanliness, recovery, and readiness for customers at all times.
5. Perform store manager duties in the absence of the Store Manager.
6. Collaborate with the store manager to recruit, train, coach, develop, and supervise all crew members.
7. Review and respond to all corporate communications.
8. Partner with the leadership team on merchandising and store recovery procedures.
9. Perform store maintenance tasks such as waste removal, cleaning, and stockroom upkeep.

This job description is not exhaustive. Additional responsibilities may be assigned by the Store Manager based on store needs.

QUALIFICATIONS

1. High School diploma or equivalent; college experience preferred.
2. Minimum of 2 years management experience.
3. Excellent verbal and written communication skills.
4. Ability to multi-task and think creatively.
5. Ability to maintain composure under pressure.

ESSENTIAL JOB FUNCTIONS

1. Operate cash register frequently.
2. Move merchandise weighing up to 25 lbs and reach heights of 5-10 feet.
3. Ascend and descend ladders to retrieve and store stock.
4. Position self to kneel, bend, twist, and stoop as needed.
5. Communicate effectively with customers, managers, and coworkers face-to-face, on the phone, and in writing.
6. Assist customers and manage stock room activities across the sales floor.
7. Work a flexible schedule including days, evenings, weekends, and possibly overnight shifts and travel.
8. Identify and interpret email and print instructions related to merchandise, schedules, and procedures.
9. Remain in a stationary, upright position for approximately 80% of the time.

Explore our benefits at benefits.fivebelow.com to discover perks and support options, from health coverage to wellness programs.

Five Below is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, veteran status, gender identity, or other protected factors.

We are committed to providing reasonable accommodations for individuals with disabilities. For accommodation requests, please submit a request at crewservices.zendesk.com/hc/en-us/requests/new.