Customer Experience Manager

Michaels Stores; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in retail is seeking a Customer Experience Manager to enhance customer satisfaction and drive store performance. This role involves leading a team to deliver exceptional service, managing operations, and organizing engaging in-store events. With a focus on team wellbeing, the company offers comprehensive benefits including health insurance and paid time off. If you're passionate about retail and customer service, this is an exciting opportunity to make a significant impact in a dynamic environment.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Preferred retail management experience and ability to lift heavy objects.
• Flexible work hours including nights and weekends.

Responsibilities

• Manage front-end operations to enhance customer experience.
• Lead store recovery standards and organize in-store events.

Skills

Retail management experience

Customer service

Team leadership

Inventory management

Job description

Join to apply for the Customer Experience Manager role at Michaels Stores

Location

Store - Houston, TX

Job Responsibilities

1. Deliver a customer-centric shopping experience by managing front-end operations and expectations.
2. Lead omnichannel processes and maintain store recovery standards to uphold Brand Promises.
3. Provide friendly customer service and assist in store management tasks such as SOP adherence, KPIs achievement, and team leadership.
4. Organize and lead in-store events, manage shrink and safety programs, and assist with inventory and cash reconciliation.
5. Train and develop team members, serve as Manager on Duty, and promote a positive organizational culture.
6. Support additional responsibilities such as custom framing, truck unloading, and cross-training in related areas.

Qualifications & Skills

• Retail management experience preferred.
• Ability to remain standing for long periods, lift heavy objects, and work in a climate-controlled environment.
• Flexible work hours including nights, weekends, and early mornings.

Additional Information

At Michaels, we prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts. We are an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.

Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Retail

For more information, visit Michaels.com.