PT CUSTOMER EXPERIENCE MANAGER (NIGHTS & WEEKENDS) - DOVER, DE

Michaels Stores; Dover (DE); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated retail manager to enhance customer experiences and lead front-end operations in a vibrant store environment. This role involves managing a team, ensuring compliance with company standards, and delivering exceptional customer service. The ideal candidate will thrive in a dynamic retail setting, demonstrating strong leadership skills and a commitment to fostering a positive team culture. With a focus on creativity and customer satisfaction, this opportunity allows you to make a significant impact in the retail space while enjoying a range of benefits that prioritize your well-being and professional growth.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management preferred.
• Ability to lead and train team members effectively.

Responsibilities

• Manage front-end operations and ensure compliance with company standards.
• Lead omnichannel processes and assist with inventory management.
• Train and coach customer experience team to achieve KPIs.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Cash Handling

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Store - DOVER, DE

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking to ensure standards are met within budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions by planning and managing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical Requirements

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If assistance is needed performing essential functions, contact your supervisor for reasonable accommodation

Work Environment

• Public retail store setting, climate-controlled areas; some stock rooms may not be climate-controlled; outdoor work if assigned to retrieve shopping carts or unload trucks; work hours include nights, weekends, and early mornings

Applicants in the U.S. must satisfy legal requirements

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. The company also owns Artistree and MakerPlace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, visit www.michaels.com.

We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, employee discounts, and more. Visit mikbenefits.com for details.

Michaels is an Equal Opportunity Employer. We are committed to full inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.