customer experience manager

Michaels Stores; Gresham (OR); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance the shopping experience. This role involves managing front-end operations, leading a dynamic team, and ensuring compliance with company standards. You'll be responsible for coaching staff, planning in-store events, and providing exceptional customer service. Join a company that values creativity and team wellbeing, offering comprehensive benefits and opportunities for growth. If you're passionate about retail and customer satisfaction, this is the perfect opportunity for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management preferred.
• Ability to manage front-end operations and expectations.

Responsibilities

• Lead and manage adherence to SOPs and Company programs.
• Ensure front end policies and procedures are followed.
• Coach and develop the customer experience team.

Skills

Retail Management

Customer Service

Team Management

Event Planning

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

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Store - PORT-GRESHAM, OR

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes. Maintain store recovery standards to uphold Brand Promises. Provide friendly customer service.

Responsibilities include:

1. Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance and store results.
2. Ensure all front end policies and procedures are followed; manage team to meet KPIs.
3. Plan and lead in-store events in line with Company programs.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, inventory processes, RTV, ASN activities.
7. Support onboarding and training of new team members.
8. Coach and develop the customer experience team; participate in performance management.
9. Serve as Manager on Duty (MOD).
10. Interact positively with customers, assist in locating products, provide solutions.
11. Participate in truck unloading and stocking.
12. Cross-train in Custom Framing sales and production, where applicable.

Preferred Qualifications and Skills:

Knowledge/Skills/Abilities in retail management preferred. Other duties as assigned.

Physical Requirements & Work Environment:

• Ability to stand for long periods, move throughout the store, lift heavy boxes, and access high shelves.
• Work includes nights, weekends, early mornings; some outdoor work and handling glass or heat press in Frame shop.

Applicants must meet legal requirements and be able to perform essential functions with reasonable accommodations.

About Michaels:

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and diversity, providing reasonable accommodations for individuals with disabilities.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Industry: Retail