Customer Experience Manager PT (Nights and Weekends)

Michaels Stores; Happy Valley (OR); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance the shopping experience during nights and weekends. This role involves managing front-end operations, leading a dedicated team, and ensuring compliance with company standards. You will be pivotal in delivering exceptional customer service and executing in-store events, all while fostering a positive environment. If you have a passion for retail and enjoy working in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Experience in retail management preferred.
• Strong customer service and team leadership skills.

Responsibilities

• Manage front-end operations and ensure compliance with company standards.
• Lead the team in providing a customer-centric shopping experience.
• Plan and execute in-store events and manage team performance.

Skills

Retail Management

Customer Service

Team Leadership

Omnichannel Processes

Job description

Customer Experience Manager PT (Nights and Weekends)

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Job Overview

Location: PORT-CLACKAMAS, OR

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, and maintaining store recovery standards to uphold Brand Promises. Provide friendly customer service and lead the team effectively.

Responsibilities

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold staff accountable for store conditions and results.
2. Follow all front-end policies and procedures; meet KPIs and manage team performance.
3. Plan and execute in-store events and classes in line with company programs.
4. Lead omnichannel processes and manage shrink and safety programs.
5. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
6. Support onboarding, training, coaching, and performance management of team members.
7. Serve as Manager on Duty (MOD).
8. Promote a positive, respectful environment and model organizational values.
9. Assist customers with locating products and providing solutions.
10. Participate in truck unloading, stocking, and cross-training in custom framing sales and production.
11. In select stores, lead high-quality custom framing delivery, planning, and workload management in partnership with the Store Manager.

Preferred Skills and Experience

Retail management experience preferred.

Physical Requirements & Work Environment

• Ability to stand for long periods, move throughout the store, and perform bending, lifting, and reaching tasks.
• Work involves outdoor activities, stockroom access, and work hours including nights, weekends, and early mornings.

Additional Information

Applicants must meet federal, state, and local legal requirements. Michaels is committed to inclusion and provides reasonable accommodations for individuals with disabilities.

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online, fostering a creative environment for all.