Retail Manager - Customer Experience Full Time

Michaels Stores; Erie (Erie County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an enthusiastic individual to join their team as a Store Manager. In this role, you will lead front-end operations and ensure a customer-centric shopping experience. You will be responsible for managing team performance, executing in-store events, and maintaining high standards in store recovery. This position offers a dynamic work environment with opportunities for personal and professional growth. If you have a passion for retail and a commitment to excellent customer service, this is the perfect opportunity for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Assist Store Manager in ensuring compliance with SOPs and policies.
• Manage team to meet KPIs and execute in-store events.
• Support onboarding, training, and coaching of team members.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Store - ERIE, PA

Position Overview

Deliver a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. Maintain store recovery standards to uphold our Brand Promises and provide friendly customer service.

Key Responsibilities

1. Assist Store Manager in ensuring compliance with Standard Operating Procedures (SOPs), company policies, and standards; hold team accountable for store conditions and results.
2. Ensure all front-end policies are followed; manage team to meet KPIs.
3. Plan and execute in-store events in line with company programs.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding, training, and coaching of team members; participate in performance management and talent development.
8. Serve as Manager on Duty (MOD).
9. Promote a positive, respectful environment; embody organizational values and serve as a role model.
10. Assist customers by helping locate products and providing solutions.
11. Participate in truck unloading and stocking, ensuring standards are met.
12. Cross-train in Custom Framing sales and production.
13. In stores without a Framing Manager, lead the delivery of high-quality framing solutions, managing workload in partnership with the Store Manager.

Additional Duties

Perform other duties as assigned.

Preferred Qualifications

Retail management experience preferred.

Physical Requirements & Work Environment

• Ability to stand for long periods, move throughout the store, and perform physical tasks including bending, lifting, and reaching.
• Work involves lifting heavy items, using ladders, and outdoor activities such as unloading trucks and retrieving carts.
• Work hours include nights, weekends, and early mornings.

Legal & Benefits Information

Applicants must meet legal requirements. Michaels offers comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts. For more details, visit mikbenefits.com.

Equal Opportunity Statement

Michaels is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities. For accommodations, contact Customer Care at 1-800-642-4235.

Additional Resources

EEOC and federal posters are available for review.