Customer Experience Manager

Textron Inc.; Augusta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Textron Specialized Vehicles in Georgia is seeking a Customer Experience Manager to lead the full order-to-cash lifecycle for Golf and PTV products, coordinating with production, shipping, and finance to ensure on-time delivery and accurate order visibility.

You will be the voice of the customer for assigned territory accounts, work with cross-functional teams to influence demand and processes, provide timely order status, and maximize satisfaction through proactive communication and service.

Qualifications

• Bachelor's degree in Business Administration, Sales, or related field required.
• 2+ years of experience required.
• Experience with order-to-cash processes preferred.

Responsibilities

• Manage the full order-to-cash lifecycle for Golf and PTV products.
• Be the voice of the customer to prioritize the order-to-cash process.
• Act as single point of contact for assigned territory accounts.
• Communicate with cross-functional teams to influence demand and processes.
• Provide accurate and timely information regarding order status.
• Manage, maintain, and organize 100 orders per month in various stages.
• Maximize customer satisfaction through routine communication and exceptional service.

Skills

Customer facing

Education

Bachelor's degree

Tools

Excel

Microsoft Office

SAP

Salesforce

Job description

Customer Experience Manager

Description

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities

• Execute the full product order lifecycle including order placement, production, shipment, delivery, and cash collection of Golf and PTV products.
• Serve as the voice of the customer while making decisions related to prioritization and organization of the order-to-cash process.
• Act as single point of contact and direct support for assigned territory accounts.
• Communicate with cross-functional teams to influence business decisions that impact customer demands and the order-to-cash process.
• Provide accurate and timely information to applicable parties regarding order status.
• Manage, maintain, and organize 100 orders per month in various stages of the order-to-cash process.
• Maximize customer satisfaction through routine communication and exceptional service.

Qualifications

• Education: Bachelor's degree in Business Administration, Sales, or related field required
• Years of Experience: 2 or more years of experience required
• Software Knowledge: Excel, Microsoft Office, SAP, Salesforce preferred
• Customer facing experience preferred

AI Readiness

Textron expects employees to use AI-enabled tools responsibly and effectively. Candidates should be comfortable learning and applying these tools, evaluating AI-generated output with sound judgment, and using AI in line with company policy and ethical standards. Prior experience with specific tools is not required - we value curiosity, adaptability, and good judgment.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Specialized Vehicles
Primary Location: US-Georgia-Augusta
Job Function: Sales
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Relocation: Unavailable
Travel: No
Job Posting: 09/29/2026, 2:00:48 PM
Job Number: 345206