Guest Experience Manager

Beacon Hill; Missouri; On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Strong benefits

Job summary

A high-volume attraction in Missouri is seeking a Guest Experience Manager to lead a large team and oversee guest services. This hands-on role focuses on ensuring exceptional interactions and safety standards across the property. The ideal candidate has over 8 years of leadership experience in guest services and is passionate about creating memorable experiences. The position offers competitive compensation and strong benefits.

Qualifications

• 8+ years of leadership in guest services, hospitality, attractions, or entertainment.
• Experience managing a large team of 100+ individuals.
• Confident, detail-oriented, and service-driven.
• Flexible hours, including weekends and holidays.

Responsibilities

• Lead, train, and develop a large guest services team.
• Oversee daily guest operations, safety, and service standards.
• Manage scheduling, labor budgets, and timekeeping.
• Collaborate cross-functionally with operations, events, and leadership.

Skills

Leadership in guest services

Strong communication skills

Team building

Guest services

Job description

We are partnering with a well‑known, high‑volume attraction to identify a Guest Experience Manager to lead front‑line guest operations and service excellence across the property.

This role oversees a large seasonal team (120+), ensuring exceptional guest interactions across all areas. The ideal candidate is a hands‑on leader who thrives in fast‑paced, outdoor environments and is passionate about delivering memorable guest experiences.

Key Responsibilities

• Lead, train, and develop a large guest services team
• Oversee daily guest operations, safety, and service standards
• Manage scheduling, labor budgets, and timekeeping
• Collaborate cross‑functionally with operations, events, and leadership

Ideal Background

• 8+ years of leadership in guest services, hospitality, attractions, or entertainment
• Managed a team of 100+
• Strong communication and team‑building skills
• Comfortable working flexible hours, including weekends and holidays
• Confident, detail‑oriented, and service‑driven

This is a full‑time, non‑exempt leadership role with a competitive compensation package and strong benefits.

For immediate consideration, please email your resume to [e-mail].