Customer Experience Manager

Crain Automotive; Arkansas; On-site; USD 55,000 - 75,000; Full time

Job summary

Crain Hyundai of Fayetteville is seeking a dedicated Customer Relations Manager to ensure exceptional customer service, manage feedback, and build lasting relationships with our clients to boost satisfaction and loyalty.

You will collaborate with service and management teams, monitor satisfaction metrics, train staff on best practices, and coordinate timely follow-up to resolve issues while reporting insights to leadership.

Qualifications

• Proven experience in customer relations, customer service, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to work collaboratively with multiple departments.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office and customer relationship management (CRM) software.
• Automotive industry experience is a plus but not required.

Responsibilities

• Develop and maintain positive relationships with customers to ensure repeat business and referrals.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Collaborate with service and management teams to improve customer experience.
• Monitor customer satisfaction metrics and implement strategies to improve service quality.
• Train and support staff on customer service best practices and company policies.
• Manage customer communication channels including phone, email, and in-person interactions.
• Coordinate follow-up activities to ensure customer issues are resolved effectively.
• Prepare reports on customer feedback and suggest improvements to management.

Skills

Customer relations

Customer service

Communication

Interpersonal skills

Problem solving

Conflict resolution

Team collaboration

Attention to detail

Microsoft Office

CRM software

Automotive industry experience

Tools

CRM software

Microsoft Office

Job description

Crain Hyundai of Fayetteville is seeking a dedicated Customer Relations Manager to ensure exceptional customer service, manage feedback, and build lasting relationships with our clients to boost satisfaction and loyalty.

You will collaborate with service and management teams, monitor satisfaction metrics, train staff on best practices, and coordinate timely follow-up to resolve issues while reporting insights to leadership.