Customer Experience & Loaner Program Coordinator

Payne MGT; Edinburg (TX); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Payne Auto Group in Edinburg, TX is seeking a Customer Service Coordinator to monitor CSI results and coordinate the loaner program. You will be the primary contact for customers, following up after service visits and ensuring issues are resolved with professionalism.

The role requires strong communication, organization, and attention to detail, with opportunities for bonuses based on performance.

Qualifications

• Monitor and improve customer satisfaction as part of CSI responsibilities.
• Follow up with customers to ensure satisfaction and resolve concerns.
• Communicate effectively with service staff and management.

Responsibilities

• Monitor customer satisfaction results, surveys, reviews, and CSI reports.
• Contact customers following service visits and verify satisfaction.
• Document customer feedback and follow-up activities.
• Maintain professional communication with customers via phone, email, and text.
• Protect customer information and confidentiality.

Skills

Customer service

Communication

Attention to detail

Organization

Job description

Payne Auto Group in Edinburg, TX is seeking a Customer Service Coordinator to monitor CSI results and coordinate the loaner program. You will be the primary contact for customers, following up after service visits and ensuring issues are resolved with professionalism.

The role requires strong communication, organization, and attention to detail, with opportunities for bonuses based on performance.