Automotive Customer Experience Coordinator

Payne Auto Group; Edinburg (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Payne Auto Group is hiring a Customer Service Coordinator in Edinburg, TX. The role focuses on assisting customers with inquiries, resolving complaints, and ensuring overall satisfaction within a dealership service environment.

Responsibilities include handling inquiries, coordinating with service, maintaining records, and supporting appointments to deliver a seamless customer experience. Automotive industry experience is a plus for this position.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to stay calm and professional in stressful situations.
• Proficiency with computer systems and CRM software.
• Ability to prioritize and manage multiple tasks effectively.
• Automotive industry experience is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Resolve customer complaints and issues with patience and empathy.
• Coordinate with the service department to ensure prompt resolution of customer concerns.
• Maintain customer records and update information in the database.
• Assist with service appointments and follow up with customers.
• Provide product information and answer questions about vehicle features.
• Collaborate with the service teams to provide a seamless customer experience.
• Ensure customer satisfaction by going above and beyond to meet their needs.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

CRM software

Job description

Payne Auto Group is hiring a Customer Service Coordinator in Edinburg, TX. The role focuses on assisting customers with inquiries, resolving complaints, and ensuring overall satisfaction within a dealership service environment.

Responsibilities include handling inquiries, coordinating with service, maintaining records, and supporting appointments to deliver a seamless customer experience. Automotive industry experience is a plus for this position.