Customer Experience & Loan Support Specialist

Frontier Farm Credit; Rapid City, Northern (SD, KY); Hybrid; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

401(k)

Paid time off

Life and disability insurance

Zusammenfassung

Frontier Farm Credit seeks a Customer Experience Specialist to guide customers through the loan journey, handling application to signatures across phone, in-person, and online channels. You’ll support monetary activities, answer inquiries, and help with customer-facing technology while coordinating office operations.

Responsibilities include documenting interactions, promoting core products, and generating referrals, with collaboration across teams to ensure smooth processes and timely

Qualifikationen

• Associate's degree in Business or Finance preferred, or equivalent work experience.
• At least two years of customer service experience.

Aufgaben

• Serve as the customer’s point of contact, guiding loan applications from submission to signatures.
• Document customer interactions, promote core products and digital tools, and provide sales support to the team.

Kenntnisse

Customer service

Ausbildung

Associate's degree in Business/Finance or related

Jobbeschreibung

Frontier Farm Credit seeks a Customer Experience Specialist to guide customers through the loan journey, handling application to signatures across phone, in-person, and online channels. You’ll support monetary activities, answer inquiries, and help with customer-facing technology while coordinating office operations.

Responsibilities include documenting interactions, promoting core products, and generating referrals, with collaboration across teams to ensure smooth processes and timely