Customer Experience Liaison — Growth-Focused

The Tustin Group; Manassas (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision coverage

Employer-paid disability insurance

Employer-paid life insurance

401(k) with company match

Generous PTO and personal days

Birthday PTO

Growth opportunities

Team events

Job summary

The Tustin Group is seeking a dedicated Customer Experience Coordinator to bridge clients and service teams, ensuring top-tier customer experiences. You will coordinate field service technicians' schedules, manage inquiries, and handle daily admin tasks to uphold exceptional service levels.

The role emphasizes strong communication, relationship-building, and the ability to adapt to evolving priorities while supporting growth opportunities within the company.

Qualifications

• High school diploma or equivalent.
• Two+ years of coordinator experience or similar role.
• Proficient in spoken and written English for diverse stakeholders.
• Comfortable with basic math in daily tasks.
• Proficient with inventory/scheduling software, internet apps, Excel, and Word.

Responsibilities

• Deliver outstanding customer experiences with proactive communication to internal and external customers.
• Build and nurture relationships with customers through effective communication channels.
• Collaborate with the Customer Experience Team and Service Manager to coordinate service efforts.
• Provide prompt, knowledgeable responses to service calls and emails with a customer-centric approach.
• Dispatch service personnel based on skills, location, and request details using GPS where applicable.
• Conduct daily audits of service reports to ensure accuracy and completeness.
• Act as a customer advocate, capturing feedback and reporting it to leadership for improvements.
• Support cross-team collaboration within The Tustin Group network for efficient operation.

Skills

Customer service

Communication

Problem solving

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

Inventory software

Scheduling software

Excel

Word processing

Job description

The Tustin Group is seeking a dedicated Customer Experience Coordinator to bridge clients and service teams, ensuring top-tier customer experiences. You will coordinate field service technicians' schedules, manage inquiries, and handle daily admin tasks to uphold exceptional service levels.

The role emphasizes strong communication, relationship-building, and the ability to adapt to evolving priorities while supporting growth opportunities within the company.