Customer Experience Coordinator I: Elevate CSAT

Empower Your Home; Clovis (CA); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health coverage

401K

Paid holidays

Sick leave

Job summary

Empower Home Services in California seeks a Customer Experience Coordinator I to manage daily customer inquiries throughout pre-installation and post-installation stages. You will ensure timely, accurate support and aim for first-contact resolution while maintaining a positive experience for customers and internal partners.

Reporting to the Customer Experience team, you will escalate issues per policy, follow service standards, and collaborate with Sales to drive CSAT and efficiency.

Qualifications

• High School Degree is required.
• 1-2 years related experience in Customer Service.
• Ability to make sound, independent judgments.
• Capacity to expand knowledge of software capabilities.
• Plan, organize, and complete assignments independently.
• Manage multiple priorities with deadlines.
• Ability to work independently and as part of a team.
• Maintain integrity and confidentiality.

Responsibilities

• Serve as the primary point of contact for customers during pre-installation and post-installation inquiries.
• Provide timely, accurate, and professional support on the first contact when possible.
• Escalate complex issues through the proper channels with complete documentation.
• Maintain customer communications and CSAT, FCR, and response times targets.
• Collaborate with Sales and internal teams to resolve issues and improve processes.

Skills

Customer Service Experience

Communication Skills

Independent Judgment

Organization & Planning

Team Player

Confidentiality

Software Knowledge

Education

High School Degree

Tools

Call Pilot familiarity

Job description

Empower Home Services in California seeks a Customer Experience Coordinator I to manage daily customer inquiries throughout pre-installation and post-installation stages. You will ensure timely, accurate support and aim for first-contact resolution while maintaining a positive experience for customers and internal partners.

Reporting to the Customer Experience team, you will escalate issues per policy, follow service standards, and collaborate with Sales to drive CSAT and efficiency.