Customer Experience Coordinator — Grow into CX Leader

Thos. Moser; Auburn (ME); On-site; USD 40,000 - 60,000; Full time

Job summary

Thos. Moser is looking for a dedicated individual to enhance our Customer Experience function. You'll learn our business from the ground up and play a significant role in refining the customer journey.

Responsibilities include managing customer inquiries, maintaining customer data, and supporting team development. The ideal candidate will have a background in customer service and a knack for problem-solving, ensuring seamless operations and meaningful customer interactions.

Qualifications

• 2+ years of experience in customer service, client relations, or operations.
• Exceptionally organized, detail-oriented, and comfortable juggling multiple priorities.
• Experienced with CRM tools, preferably HubSpot.

Responsibilities

• Field incoming customer calls and emails with warmth, professionalism, and accuracy.
• Manage customer repair requests and coordinate with production.
• Coach and support other team members as the department grows.

Skills

Customer service experience

Organization

Problem-solving

Communication skills

Experience with CRM tools

Tools

HubSpot

Job description

Thos. Moser is looking for a dedicated individual to enhance our Customer Experience function. You'll learn our business from the ground up and play a significant role in refining the customer journey.

Responsibilities include managing customer inquiries, maintaining customer data, and supporting team development. The ideal candidate will have a background in customer service and a knack for problem-solving, ensuring seamless operations and meaningful customer interactions.