Customer Experience Coordinator — Order Processing & ERP

AMD Supply LLC; Port Saint Lucie (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

AMD Supply LLC is seeking a customer service-focused representative at the Port St. Lucie branch to handle quotes, order entry, and daily support with sales coordination. You will work closely with the sales manager to ensure accurate, timely responses and high-quality service.

Responsibilities include answering product inquiries, processing quotes in the ERP and ensuring customer satisfaction while lifting up to 75 lbs as needed. Initial location is Port St. Lucie with a Monday–Friday schedule.

Qualifications

• Experience using ERP software in a fast-paced environment.
• Excellent written and verbal communication.
• Strong customer service ethos and problem-solving ability.
• Detail-focused and highly organized.
• Forklift experience; ability to lift 75 lbs.

Responsibilities

• Provide timely answers on products and services via phone, email, and in person.
• Enter quotes and sales orders into the ERP system with precision and speed.
• Partner with the sales manager to resolve issues and elevate customer satisfaction.
• Maintain a positive, empathetic approach that builds loyalty.
• Assist with order fulfillment tasks, including safe forklift operation and lifting up to 75 lbs as needed.

Skills

ERP experience

Customer service

Communication

Detail oriented

Forklift

Multitasking

Tools

NetSuite ERP

HubSpot CRM

Job description

• Excellent written and verbal communication.

Help us deliver accurate orders, fast responses, and memorable service from our Port St. Lucie branch. You’ll be the go-to resource for quotes, order entry, and day-to-day customer support—working hand-in-hand with our sales manager to ensure every interaction reflects our commitment to quality.

Core Impact

• Provide timely answers on products and services via phone, email, and in person.
• Enter quotes and sales orders into the ERP system with precision and speed.
• Partner with the sales manager to resolve issues and elevate customer satisfaction.
• Maintain a positive, empathetic approach that builds loyalty.
• Assist with order fulfillment tasks, including safe forklift operation and lifting up to 75 lbs as needed.

Requirements

• ERP system experience.
• Excellent written and verbal communication.
• Strong customer service ethos and problem-solving ability.
• Detail-oriented and highly organized.
• Forklift experience; ability to lift 75 lbs.

Qualifications

• Experience using ERP software in a fast-paced environment.
• Proven ability to multitask and prioritize competing requests.
• Detail focus, organization, and planning skills.
• Ability to manage multiple high-priority issues simultaneously.

Preferred Background

• Experience in fence, shutter, or aluminum sectors.
• Familiarity with NetSuite ERP and HubSpot CRM.
• 2–3 years of sales/customer service experience.
• Knowledge of blueprint takeoffs.

Benefits

• Health insurance (medical, vision, dental, life)
• Paid time off
• 401(k)

Work Setup

• Initial location: Port St. Lucie branch
• Schedule: Monday–Friday, 7:00 a.m.–4:00 p.m.

Tools You’ll Use

• ERP for quotations and order entry (NetSuite preferred)
• CRM for customer interactions and follow-ups (HubSpot preferred)

Bring your systems knowledge, service mindset, and operational focus—help us turn every inquiry into a seamless experience.