Customer Experience Leader & Team Coach

Von Maur; West Fargo (ND); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Merchandise discount

Comprehensive benefits

401(k) plan

Job summary

Von Maur in West Fargo, ND is seeking a Customer Service Department Manager to lead a team of associates and uphold exceptional service standards. You will coach staff, oversee daily department operations, and implement solutions to address customer needs while promoting from within and supporting sales goals.

You will also drive continuous improvement, mentor employees, and collaborate with store leaders to deliver a seamless customer experience across channels, while maintaining strong team

Qualifications

• Experience leading customer service teams in retail preferred.
• Strong communication and problem-solving skills.
• Ability to coach and develop staff for higher service levels.

Responsibilities

• Motivate associates to deliver excellent customer service; train, coach and lead by example.
• Execute all duties of a customer service associate and ensure department duties are completed accurately and timely.
• Develop service counter associate’s skills.
• Assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services.
• Develop and implement solutions to solve customer problems and department needs.
• Monitors and supports store online order and pick up in store services.
• Be available to work on-site during day, evening, and weekend shifts.

Skills

People leadership

Customer service excellence

Coaching

Problem solving

Job description

Von Maur in West Fargo, ND is seeking a Customer Service Department Manager to lead a team of associates and uphold exceptional service standards. You will coach staff, oversee daily department operations, and implement solutions to address customer needs while promoting from within and supporting sales goals.

You will also drive continuous improvement, mentor employees, and collaborate with store leaders to deliver a seamless customer experience across channels, while maintaining strong team