Brand Experience Manager — Retail Leadership & Growth

Victoria’s Secret & Co.; New York (NY); On-site; USD 38,159 - 56,481; Full time

Job summary

A leading fashion retailer is seeking a Customer Experience Manager to enhance customer satisfaction and drive sales growth in its Brooklyn, NY store. The role involves leading the sales team, maintaining visual standards, and collaborating with leadership to achieve operational excellence. Ideal candidates will have a passion for the brand and retail leadership experience, alongside strong skills in customer engagement. This position offers a competitive salary based on skills and experience.

Qualifications

• Passion for Victoria’s Secret Brand.
• Proven ability to improve customer satisfaction and drive loyalty.
• 3+ years of retail leadership experience preferred.

Responsibilities

• Drive top-line sales by leading the sales floor and coaching the team.
• Support operational excellence through maintaining visual standards.
• Collaborate with Sales Leadership Teams for seamless execution.

Skills

Customer satisfaction improvement

Leadership experience

Cross-functional collaboration

Job description

A leading fashion retailer is seeking a Customer Experience Manager to enhance customer satisfaction and drive sales growth in its Brooklyn, NY store. The role involves leading the sales team, maintaining visual standards, and collaborating with leadership to achieve operational excellence. Ideal candidates will have a passion for the brand and retail leadership experience, alongside strong skills in customer engagement. This position offers a competitive salary based on skills and experience.