Customer Experience Lead - Front Desk & Programs

City of Missoula; Missoula (MT); On-site; USD 42,000 - 65,000; Full time

Job summary

City of Missoula is seeking a Customer Experience Lead to oversee front desk operations and deliver welcoming service across Parks & Recreation facilities, including Currents, Splash Montana, and Fort Missoula Regional Park.

You will train staff, manage admissions and registrations, handle cash and transactions, and help maintain safe, smooth daily operations with a focus on positive patron experiences.

Qualifications

• 3 years of experience in customer service or related field.
• CPR/AED certification or ability to obtain within 60 days of hire.
• Experience at City of Missoula Parks & Recreation facilities preferred.

Responsibilities

• Perform customer service functions related to registration, admissions, reservations, and payments.
• Lead and train front desk staff in customer service and P&R duties.
• Oversee daily operations, including opening/closing procedures and cash handling.
• Provide administrative support and assist with reporting and documentation.

Skills

Customer service

Cash handling

Staff training

Communication

Front desk operations

Emergency response

Team coordination

Microsoft 365

Rectrac Software

POS systems

Tools

Rectrac Software

Microsoft 365

Job description

City of Missoula is seeking a Customer Experience Lead to oversee front desk operations and deliver welcoming service across Parks & Recreation facilities, including Currents, Splash Montana, and Fort Missoula Regional Park.

You will train staff, manage admissions and registrations, handle cash and transactions, and help maintain safe, smooth daily operations with a focus on positive patron experiences.