Customer Experience Leader, Insight & Strategy

Constellation; Houston (TX); Presencial; USD 117 000 - 130 000; Tempo integral

Resumo da oferta

Constellation is seeking a Customer Experience Manager in Houston, TX to lead the development and execution of the CX measurement program (NPS, CSAT) and translate insights into strategic improvements across Retail and supporting functions.

You will partner with Sales, Customer Care, Operations, Digital, Marketing, Analytics and Product teams to embed customer insights into decisions, governance, and vendor relationships, delivering measurable improvements and a customer-centric culture.

Qualificações

• Experience turning qualitative and quantitative data into actionable business recommendations.
• Proven ability to lead complex, cross-functional initiatives.
• Strong communication with senior leaders and diverse audiences.
• Ability to manage multiple priorities in ambiguous environments.
• Experience presenting data insights and recommendations clearly.
• Experience managing external vendor relationships.

Responsabilidades

• Integrate customer feedback with data to identify trends and opportunities.
• Develop and improve CX measurement and insights strategy (NPS, CX metrics).
• Represent the voice of the customer in journey mapping and product priorities.
• Manage CX vendor relationships and governance.
• Lead CX governance with closed-loop accountability and action tracking.
• Monitor actions and assess impact on customer outcomes.

Conhecimentos

Cross-functional leadership

Data analysis

Executive communication

Vendor management

Data visualization

Storytelling to executives

Formação académica

Bachelor's degree and 8 years of relevant experience

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Constellation is seeking a Customer Experience Manager in Houston, TX to lead the development and execution of the CX measurement program (NPS, CSAT) and translate insights into strategic improvements across Retail and supporting functions.

You will partner with Sales, Customer Care, Operations, Digital, Marketing, Analytics and Product teams to embed customer insights into decisions, governance, and vendor relationships, delivering measurable improvements and a customer-centric culture.