Customer Experience Leader: Strategy, Insight & Team Growth

Nassco Inc.; New Berlin (WI); On-site; USD 85,000 - 125,000; Full time

Job summary

Nassco Inc. is seeking a Customer Experience Manager to lead the CX team and drive strategic initiatives that elevate the customer experience across Nassco's operations.

You will model Nassco's core values, empower frontline staff, and foster a culture of collaboration and continuous improvement. You will partner with Sales, Marketing, and Operations to design and deliver customer-focused programs, analyze feedback and KPIs, and advocate for changes that boost satisfaction, loyalty, and

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field.
• Minimum of five years of experience in customer service, customer experience, or a related field.
• At least two years of management or leadership experience.
• Demonstrated success developing and implementing customer experience strategies.

Responsibilities

• Lead, mentor, and develop the customer experience team to ensure exceptional service.
• Develop and implement strategic customer experience initiatives aligned with Nassco's objectives.
• Collaborate with sales, marketing, and operations to integrate CX strategies across the organization.
• Analyze customer interactions and feedback to refine CX processes and drive improvements.

Skills

Leadership

Strategic planning

Communication

People development

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM software

Customer experience management tools

Job description

Nassco Inc. is seeking a Customer Experience Manager to lead the CX team and drive strategic initiatives that elevate the customer experience across Nassco's operations.

You will model Nassco's core values, empower frontline staff, and foster a culture of collaboration and continuous improvement. You will partner with Sales, Marketing, and Operations to design and deliver customer-focused programs, analyze feedback and KPIs, and advocate for changes that boost satisfaction, loyalty, and