Customer Experience Leader: NPS, CX Strategy & Governance

Constellation Energy Corp.; Houston (TX); On-site; USD 117,000 - 130,000; Full time

Benefits offered by this job

Bonus program

401(k) with company match

Employee stock purchase program

Medical, dental, and vision benefits

Disability and life insurance

Paid time off

Job summary

Constellation Energy Corp. seeks a seasoned Customer Experience Manager to lead CX measurement, translate insights, and partner with Sales, Customer Care, Operations, and Digital teams for improved journeys.

You will drive NPS, trust metrics, and benchmarking, establishing governance while managing vendor relationships and executive communications to close gaps in customer experience.

Qualifications

• Bachelor's degree and 8+ years of relevant experience or 12+ years in lieu of a degree.
• Proven ability to integrate qualitative and quantitative data into actionable recommendations.
• Experience presenting insights to senior leaders and cross-functional teams.
• Strong vendor management and external partnerships experience.
• Ability to lead complex initiatives without direct authority.

Responsibilities

• Lead CX measurement programs (NPS, trust, loyalty) and translate insights into strategy.
• Collaborate with Sales, Customer Care, Operations, and Digital teams to embed customer insights.
• Govern CX efforts, manage vendor relationships, and drive closed-loop accountability.
• Monitor actions and assess impact on customer outcomes with data-driven follow-through.
• Communicate recommendations to executives and stakeholders with clear narratives.

Skills

Data interpretation

Executive communication

Vendor management

Cross-functional leadership

Analytical storytelling

Education

Bachelor's degree

Tools

Microsoft Office Suite

Data visualization

Job description

Constellation Energy Corp. seeks a seasoned Customer Experience Manager to lead CX measurement, translate insights, and partner with Sales, Customer Care, Operations, and Digital teams for improved journeys.

You will drive NPS, trust metrics, and benchmarking, establishing governance while managing vendor relationships and executive communications to close gaps in customer experience.