Customer Experience & Insights Manager

Caylent; United States; Teletrabalho; USD 65 000 - 85 000; Tempo integral

Resumo da oferta

Caylent is seeking a detail-oriented Customer Experience (CX) Manager to drive customer satisfaction initiatives through data collection, analysis, and strategic reporting. This role focuses on capturing the voice of the customer and translating feedback into actionable insights that inform business decisions and improve customer experiences.

The position involves coordinating Customer Review meetings, managing multi-channel survey collection, and turning data into clear recommendations for

Qualificações

• Must analyze customer feedback to drive improvements.
• Coordinate and run Customer Review meetings with leadership.
• Identify trends and gaps in CSAT and NPS from collected data.
• Translate insights into actionable recommendations for leadership.

Responsabilidades

• Coordinate with Engagement leadership to facilitate recurring Customer Review meetings.
• Create comprehensive reports and dashboards communicating customer sentiment to leadership.
• Present findings and recommendations to executives and cross-functional teams.

Conhecimentos

Data analysis

Survey coordination

Stakeholder engagement

CX metrics

Dashboard reporting

Descrição da oferta de emprego

Caylent is seeking a detail-oriented Customer Experience (CX) Manager to drive customer satisfaction initiatives through data collection, analysis, and strategic reporting. This role focuses on capturing the voice of the customer and translating feedback into actionable insights that inform business decisions and improve customer experiences.

The position involves coordinating Customer Review meetings, managing multi-channel survey collection, and turning data into clear recommendations for