Customer Experience Leader – Front End & Service Desk

Hannaford; Augusta (ME); On-site; USD 24,000 - 34,000; Full time

Job summary

Hannaford in Augusta, ME seeks a Front End Associate to support cash register operations and customer service at the front end and service desk/kiosk. You will follow policies, maintain appearance, assist with duties, and help ensure safety and sanitation while delivering friendly service.

This role involves cashier and bagging tasks, with potential bookkeeping duties as trained, and requires strong communication and service orientation to meet store standards.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
• Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently, perform cashier and/or bagging functions
• Frequently, perform service desk/kiosk and if trained, bookkeeper functions
• Perform all other duties as assigned.

Skills

Customer service

Communication

Cashier

Service desk

Multi-tasking

Job description

Hannaford in Augusta, ME seeks a Front End Associate to support cash register operations and customer service at the front end and service desk/kiosk. You will follow policies, maintain appearance, assist with duties, and help ensure safety and sanitation while delivering friendly service.

This role involves cashier and bagging tasks, with potential bookkeeping duties as trained, and requires strong communication and service orientation to meet store standards.