Customer Experience Leader: Flexible Schedule & Impact

Five Below, Inc.; Lorain (OH); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Five Below, Inc. in Lorain, OH is seeking a Customer Experience Manager to lead the store team and ensure an exceptional guest experience. You will train crew, supervise front-end operations, and drive customer service scores under district guidance.

The role requires at least a high school diploma with 2+ years of management experience, excellent communication skills, and the ability to handle multiple tasks in a fast-paced retail setting. Competitive hourly pay begins at $15.00.

Qualifications

• High School diploma or equivalent is required.
• Experience leading a team in a retail environment is preferred.
• Strong communication and coaching skills.

Responsibilities

• Ensure crew delivers WOW customer service through personal contact with guests.
• Lead store to achieve customer service score goals set by District Manager.
• Oversee front-end operations and merchandising to meet brand standards.
• Open/close procedures, maintain cleanliness, and keep the store ready for guests.
• Perform store manager duties in the manager's absence and recruit/train crew.

Skills

Leadership

Customer service

Retail management

Staff training

Communication

Education

High School Graduate or equivalent

Job description

Five Below, Inc. in Lorain, OH is seeking a Customer Experience Manager to lead the store team and ensure an exceptional guest experience. You will train crew, supervise front-end operations, and drive customer service scores under district guidance.

The role requires at least a high school diploma with 2+ years of management experience, excellent communication skills, and the ability to handle multiple tasks in a fast-paced retail setting. Competitive hourly pay begins at $15.00.