Customer Experience Leader - Aerospace Manufacturing

STS Aerospace; Laconia (NH); On-site; USD 65,000 - 90,000; Full time

Job summary

STS Aerospace in Laconia, NH is seeking a Customer Service Manager to own the full customer lifecycle, from inquiries to delivery assurance. You will lead the customer service team and act as the primary bridge between internal operations and external customers.

Key responsibilities include monitoring sales and service performance metrics and guiding the team. The role requires strong leadership, commercial awareness, and the ability to translate cross‑functional insights into actionable

Qualifications

• Education/Experience: 2-4 years of college and/or 5+ years of relevant work experience, preferably in a Customer Service Management role in manufacturing.
• Experience supervising Customer Service professionals and coordinating cross-functional teams is preferred.

Responsibilities

• Directly supervise Customer Service professionals.
• Coordinate response to customer inquiries about order status and delivery timelines.
• Monitor sales and service performance metrics and present them to senior staff.
• Provide direction during troubling situations and support customer visits.
• Interview, hire, train employees and appraise performance.

Skills

Customer service management

Leadership

Manufacturing context

Education

2-4 years college or equivalent

5+ years relevant experience

Job description

STS Aerospace in Laconia, NH is seeking a Customer Service Manager to own the full customer lifecycle, from inquiries to delivery assurance. You will lead the customer service team and act as the primary bridge between internal operations and external customers.

Key responsibilities include monitoring sales and service performance metrics and guiding the team. The role requires strong leadership, commercial awareness, and the ability to translate cross‑functional insights into actionable