Data-Driven Customer Solutions Lead

STS Aerospace; Laconia (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

STS Aerospace in New Hampshire seeks a Customer Service Representative (Customer Solutions Specialist) to manage customer orders, analyze demand and scheduling, and resolve complex issues. You will coordinate across supply chain, manufacturing, sales, and procurement to ensure on-time delivery and optimal customer satisfaction.

The role emphasizes strong communication, data-driven decision making, and proactive problem solving to create value for customers and the organization.

Qualifications

• Strong interpersonal and relationship-building skills.
• Excellent written and spoken communication with customers.
• Ability to translate data into actionable insights.
• Experience with ERP, CRM, and BI tools is preferred.

Responsibilities

• Develop and maintain strong customer relationships through proactive communication and account management.
• Analyze customer demand patterns, forecasts, inventory positions, and order trends to support business decisions.
• Utilize Excel, ERP systems, and reporting tools to identify opportunities, mitigate risks, and improve customer outcomes.
• Serve as the primary point of contact for customer inquiries, order management, delivery performance, and issue resolution.
• Collaborate with supply chain, production, purchasing, and sales teams to balance customer requirements with operational capabilities.
• Coordinates with customers and internal departments to address service, quality, and delivery issues and ensure timely resolution.
• Support continuous improvement initiatives through process analysis and recommendations for increased efficiency and customer satisfaction.
• Leverage CRM, ERP, and reporting systems to maintain accurate customer records and performance metrics.
• Identify risks, anticipate customer needs, and recommend proactive solutions.
• Consistently, regularly and predictably at work and on time
• Other duties may be assigned as needed

Skills

Interpersonal skills

Relationship-building

Customer-facing communication

Education

Bachelor's degree in Business

Bachelor's degree in Supply Chain

Bachelor's degree in Operations Management

Bachelor's degree in Data Analytics

Tools

Excel

ERP systems

CRM

Reporting tools

Job description

STS Aerospace in New Hampshire seeks a Customer Service Representative (Customer Solutions Specialist) to manage customer orders, analyze demand and scheduling, and resolve complex issues. You will coordinate across supply chain, manufacturing, sales, and procurement to ensure on-time delivery and optimal customer satisfaction.

The role emphasizes strong communication, data-driven decision making, and proactive problem solving to create value for customers and the organization.