Customer Experience Lead & Store Operations Supervisor

Smith's Food & Drug Centers; West Jordan (UT); On-site; USD 38,000 - 48,000; Full time

Job summary

Smith's Food & Drug Centers in West Jordan, UT is seeking a capable supervisor to oversee total store operations in the absence of the Store Manager. The role focuses on delivering outstanding customer service in a safe, clean environment.

You will assist management with merchandising, planning and execution, and help drive sales while controlling labor and shrink. Candidates should have supervisory experience, strong integrity, effective communication, and the ability to work under pressure,

Qualifications

• Supervisory or leadership experience is required.
• Dependable work history with integrity.
• Must be able to pass a pre-employment background check.
• Knowledge of basic math.
• Strong communication and reading skills.
• Ability to work under pressure and handle stressful situations.
• Experience assisting with merchandising and operating initiatives.
• Commitment to delivering excellent customer service.

Responsibilities

• Oversee total store operations in the absence of store management.
• Assist in planning, implementing and executing merchandising and operating initiatives.
• Lead teams to identify opportunities and develop action plans.
• Drive sales with management to maximize profits while managing shrink.
• Assist with labor and supply cost management to meet targets.
• Ensure returns are handled per company policy and safety guidelines.
• Maintain inventory awareness and ensure stock integrity.

Skills

Supervisory experience

Dependability

Background check pass

Basic math

Effective communication

Stress management

Merchandising planning

Customer service focus

Job description

Smith's Food & Drug Centers in West Jordan, UT is seeking a capable supervisor to oversee total store operations in the absence of the Store Manager. The role focuses on delivering outstanding customer service in a safe, clean environment.

You will assist management with merchandising, planning and execution, and help drive sales while controlling labor and shrink. Candidates should have supervisory experience, strong integrity, effective communication, and the ability to work under pressure,