Customer Experience Lead — Service & Support

Front Porch Pantry LLC; Farmers Branch (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Profit sharing

Bonus based on performance

Employee discounts

Job summary

Front Porch Pantry LLC in Farmers Branch, Texas is seeking a Customer Service Representative to help customers, provide product and service information, and resolve issues. The role supports the Director of Operations, answers phones and emails, assists in store operations, stocks inventory, and handles escalations with VIP customers.

This position aims to ensure our customer service department runs smoothly and exceeds expectations.

Qualifications

• Minimum experience in customer service or related field.
• Ability to build rapport with clients.
• Strong multitasking and prioritization.
• Positive, professional demeanor.
• Excellent written and verbal communication.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about products and services
• Troubleshoot and resolve issues
• Document and update customer records
• Develop and maintain knowledge base of products and services

Skills

Customer service

Active listening

Relationship building

Multitasking

Written and verbal communication

Job description

Front Porch Pantry LLC in Farmers Branch, Texas is seeking a Customer Service Representative to help customers, provide product and service information, and resolve issues. The role supports the Director of Operations, answers phones and emails, assists in store operations, stocks inventory, and handles escalations with VIP customers.

This position aims to ensure our customer service department runs smoothly and exceeds expectations.