Customer Experience Lead - Recreation Front Desk

Glenview Park District; Northfield Township (IL); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Medical Coverage PPO/HMO

Prescription Coverage

Dental Coverage

Vision Insurance

Life Insurance

Pension/IMRF

457 Plan/Defined Contribution

Flexible Spending Accounts

Holidays, Personal Days, Vacation, Si

Park District Facility Discounts

Job summary

The Glenview Park District seeks a Customer Experience Supervisor for the Glenview Community Ice Center. You will supervise front desk staff, oversee registrations, rentals, and payments, and champion a welcoming customer-focused culture.

You will collaborate with Marketing on newsletters and website content, monitor satisfaction metrics, and ensure high-quality experiences for leagues, events, and programs. This is a full-time exempt role with a varied schedule.

Qualifications

• Bachelor’s degree preferred; significant experience may substitute.
• Minimum 3 years in a similar role and at least 1 year supervisory experience.
• Strong communication, analytical, organizational skills, and critical thinking.
• Proficiency in MS Office.
• Valid Illinois driver’s license.

Responsibilities

• Oversees front desk operations, including customer service, registrations, facility rentals, program transfers, refunds, billing, cash handling, and deposits.
• Provides administrative support for ice programs, leagues, public skating, special events, tournaments, and competitions.
• Manages birthday party and room rental bookings and ensures positive customer experiences.
• Develops and monitors customer satisfaction metrics, including quarterly surveys.
• Collaborates with Marketing to manage newsletters, website content, and social media.

Skills

Critical thinking

Analytical ability

Communication

Organizational skills

Education

Bachelor's degree in parks and recreation, education, business, or related field

Tools

MS Office Suites

Driver's license (Illinois)

Job description

The Glenview Park District seeks a Customer Experience Supervisor for the Glenview Community Ice Center. You will supervise front desk staff, oversee registrations, rentals, and payments, and champion a welcoming customer-focused culture.

You will collaborate with Marketing on newsletters and website content, monitor satisfaction metrics, and ensure high-quality experiences for leagues, events, and programs. This is a full-time exempt role with a varied schedule.