Customer Experience Supervisor

Glenview; Glenview (IL); On-site; USD 65,000 - 93,000; Full time

Benefits offered by this job

Medical Coverage

Pension / Defined Benefit Plan

457 Plan / Defined Contribution Plan

Paid Holidays

Vacation, Personal Days, Sick Time

Park District Facility Discounts

Job summary

The Glenview Community Ice Center is seeking a Customer Experience Supervisor in Glenview, IL. This full-time role leads the front desk team and shapes a welcoming, customer-focused culture aligned with the Glenview Park District’s values.

The position oversees registrations, rentals, events, and daily customer services while supervising part-time staff. Bachelor’s degree preferred; 3+ years in a similar role with at least 1 year of supervisory experience is required.

Qualifications

• Bachelor’s degree preferred; significant and relevant experience may be considered in lieu of formal education.
• At least 3 years of experience in a similar role and 1 year of supervisory experience.
• Strong communication, analytical ability, and organizational skills; MS Office proficiency.

Responsibilities

• Oversees the front desk operations and customer service experience.
• Provides supervision to several part-time team members.
• Manages registrations, facility rentals, program transfers, refunds, billing, and daily deposits.
• Develops and monitors customer satisfaction metrics and conducts quarterly surveys.

Skills

Critical thinking

Analytical ability

Excellent communication

Organizational skills

Education

Bachelor’s degree

Tools

MS Office Suites

Job description

Customer Experience Supervisor# Customer Experience SupervisorGlenview Community Ice Center - Glenview, IL 60026## OverviewPosition TypeFull Time## Description***“Recreate” a better life with a career in the field of Parks & Recreation!*****JOB SUMMARY**The Customer Experience Supervisor oversees the front desk team and overall customer service experience at the Glenview Community Ice Center (GCIC). This position champions a welcoming, customer-focused culture that reflects the Glenview Park District’s values and provides direct supervision to several part-time team members. The Customer Experience Supervisor is responsible for the following essential functions, including, but not limited to:* Manages the front desk operations (customer service, registration, facility rentals, program transfers, refunds, billing, cash handling and daily deposits).* Provides administrative support for ice programs, leagues, public skating, special events, tournaments, and competitions.* Manages birthday party and room rental bookings, ensuring positive customer experiences.* Develops and monitors customer satisfaction metrics, including quarterly surveys on customer service, facilities, and programs.* Collaborates with Marketing and program leaders to manage newsletters, website content, and social media.**QUALIFICATIONS*** Bachelor’s degree, preferably in parks and recreation, education, business, or a related field. Significant and relevant experience may be considered in lieu of formal education.* At least 3 years of experience in a similar role and 1 year of supervisory experience required.* Critical thinking, analytical ability, excellent communication and organizational skills, and strong technical ability (MS Office Suites) required.* Professional certification(s) and/or active membership in a professional association are desirable. Valid Illinois driver’s license required.**SCHEDULING & PAY*** This is a full-time exempt (salary) position with a mostly regular schedule of Tuesday to Friday, 11:00 AM to 7:30 PM; Saturday 8:00 AM to 4:30 PM. The role requires flexibility to vary the schedule to work nights and weekends based on staffing needs, special events and programming schedule.* Target hiring salary is $64,674.84 - $68,312.75 dependent on qualifications. The full pay range is $64,674.84-$93,778.20.**BENEFITS WE OFFER**In exchange for your time and talent, we offer a generous benefit package, including:* Medical Coverage, PPO or HMO* Prescription Coverage* Dental Coverage* Vision Insurance* Life Insurance (basic & voluntary)* Pension / Defined Benefit Plan (IMRF)* 457 Plan / Defined Contribution Plan* Flexible Spending Accounts* Paid Holidays, Personal Days, Vacation, Sick Time* Park District Facility Discounts and Usage Benefits**FOR MORE INFORMATION**To express your interest, contact Jasmine [e-mail]**APPLY ONLINE**Visit us at www.GlenviewParks.org – click on “Jobs” at the top of the page.*If interested, please apply early. Recruiting and interviewing will begin immediately.**The Glenview Park District is an Equal Opportunity Employer.*