Customer Experience Lead — POS & Service Coaching

Kohl's; Marinette (WI); On-site; USD 23,419 - 27,552; Full time

Job summary

Kohl’s in Marinette, WI is seeking a Supervisor to lead point-of-sale and customer service efforts. You will coach and develop associates, drive service standards, and support cash handling and inventory processes in a fast-paced store environment.

Responsibilities include coaching teams, meeting sales goals, merchandising, and maintaining brand standards while ensuring efficient operations and strong customer experiences. Evening and weekend availability is often required.

Qualifications

• Must be 18 years of age or older.
• Experience supervising teams or associates.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.
• 2 years experience in retail or similar industry (preferred).

Responsibilities

• Lead, coach and assist associates to deliver speed of service and customer experience at POC and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).
• Use KPIs to make informed business decisions that drive overall store results.
• Key holder responsibilities include opening and closing store processes, and providing direction to associates.

Skills

Age 18+

Supervising teams

Communication skills

Flexible availability

Job description

Kohl’s in Marinette, WI is seeking a Supervisor to lead point-of-sale and customer service efforts. You will coach and develop associates, drive service standards, and support cash handling and inventory processes in a fast-paced store environment.

Responsibilities include coaching teams, meeting sales goals, merchandising, and maintaining brand standards while ensuring efficient operations and strong customer experiences. Evening and weekend availability is often required.