Customer Experience Lead (Part-Time)

Five Below; Lewisville (TX); On-site; USD 14,000 - 18,000; Part time

Job summary

Five Below in Lewisville, TX is seeking a Support Lead for a part-time role. You will oversee store operations, train staff, and ensure fast, friendly service across all guest interactions.

The position requires leadership experience, strong communication, and the ability to multi-task in a dynamic retail environment. Flexible scheduling includes day/evening/weekends; on-site work only.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows the customer through personal contact and a fast, friendly checkout experience.
• Trains crew on the BEST customer service experience and customer interactions.
• Oversees daily activities of store associates and ensures excellent service.
• Assists with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Acts as Manager on Duty when needed, handling store operations and staff issues.
• Manages opening/closing the store, secures cash, doors, alarms, and daily operations.
• Supports onboarding and ongoing training of associates to improve performance.
• Drives store sales and helps control expenses through merchandising and staff performance.

Skills

Communication skills

Leadership

Customer service

Multitasking

Creativity

Staying calm under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below in Lewisville, TX is seeking a Support Lead for a part-time role. You will oversee store operations, train staff, and ensure fast, friendly service across all guest interactions.

The position requires leadership experience, strong communication, and the ability to multi-task in a dynamic retail environment. Flexible scheduling includes day/evening/weekends; on-site work only.