Part-Time Store Support Lead - Customer Experience & Ops

Five Below; Donna (TX); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below is seeking a Support Lead for a part-time role in Donna, TX. You will oversee daily store operations, train crew, and ensure outstanding customer service at checkout and on the floor.

The role requires supervisory experience, excellent communication, and the ability to multitask in a fast-paced environment while maintaining composure under pressure. A flexible schedule and reliable team leadership are valued.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members wow the customer through personal contact.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly checkout.
• Oversees daily activities of store associates and monitors performance.
• Assists with receiving, unpacking, and organizing new stock.
• Acts as Manager on Duty, handling store operations and staff management.
• Manages opening/closing procedures, cash handling, and security.
• Supports onboarding and ongoing training of associates.
• Drives store sales and controls expenses via merchandising and service.
• Partners with store leadership on merchandising and recovery.
• Performs routine store maintenance and housekeeping tasks.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead for a part-time role in Donna, TX. You will oversee daily store operations, train crew, and ensure outstanding customer service at checkout and on the floor.

The role requires supervisory experience, excellent communication, and the ability to multitask in a fast-paced environment while maintaining composure under pressure. A flexible schedule and reliable team leadership are valued.