Store Operations & Customer Experience Leader

Designer Brands; Woburn (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading footwear retailer in Woburn, MA seeks a Store Leader to enhance customer experiences and support team development. This role involves managing daily store operations, ensuring adherence to policies, and driving sales through effective inventory management. Candidates should possess at least 2 years of management experience and showcase strong customer service skills. The position requires standing for long periods and occasional lifting of 50 pounds. Join a dynamic team focused on delivering excellence in customer service.

Qualifications

• Minimum 2 years management experience required.
• Excellent customer service with professionalism and enthusiasm.
• Ability to lift up to 50 pounds on an occasional to frequent basis.

Responsibilities

• Support store management in driving sales and results.
• Ensure positive customer experiences by maintaining store standards.
• Participate in recruiting, onboarding, and training associates.

Skills

Customer service

Collaborative teamwork

Communication skills

Time management

Technology proficiency

Education

High school graduate or equivalent

Some college preferred

Job description

A leading footwear retailer in Woburn, MA seeks a Store Leader to enhance customer experiences and support team development. This role involves managing daily store operations, ensuring adherence to policies, and driving sales through effective inventory management. Candidates should possess at least 2 years of management experience and showcase strong customer service skills. The position requires standing for long periods and occasional lifting of 50 pounds. Join a dynamic team focused on delivering excellence in customer service.