Store Customer Experience Leader

The Home Depot; West Lebanon (NH); On-site; USD 65,000 - 75,000; Full time

Job summary

A retail organization is seeking a Customer Experience Manager for their West Lebanon location. The ideal candidate will have a strong background in customer service and retail, capable of leading a team to provide outstanding service while ensuring operational effectiveness and safety. Responsibilities include coaching associates, managing customer relations, and maintaining store standards. The position requires a commitment to continuous improvement in customer experience and supporting store objectives.

Qualifications

• Experience in customer service and retail operations.
• Ability to coach and develop associates effectively.
• Knowledge of safety standards and operational procedures.

Responsibilities

• Oversee execution of store standards, including customer service and operational processes.
• Coach associates, handle customer service escalations, and manage store operations.
• Ensure compliance with safety procedures and standards.

Skills

Customer Service

Coaching

Leadership

Problem-solving

Safety Compliance

Job description

A retail organization is seeking a Customer Experience Manager for their West Lebanon location. The ideal candidate will have a strong background in customer service and retail, capable of leading a team to provide outstanding service while ensuring operational effectiveness and safety. Responsibilities include coaching associates, managing customer relations, and maintaining store standards. The position requires a commitment to continuous improvement in customer experience and supporting store objectives.