Customer Experience Manager - Victoria's Secret - Annapolis - Annapolis, MD

Victoria’s Secret & Co.; Annapolis (MD); On-site; USD 32,373 - 46,287; Full time

Job summary

A leading fashion retailer in Annapolis is seeking a Customer Experience Manager to enhance customer satisfaction and drive sales. This role involves coaching the sales team, managing visual merchandising standards, and collaborating across various teams. The ideal candidate has strong leadership skills with a passion for customer service, 3+ years of retail experience, and the ability to work flexible hours. This position offers a competitive salary and benefits in a supportive environment.

Qualifications

• 3+ years of retail leadership experience preferred.
• Ability to improve customer satisfaction and drive customer loyalty.
• Experience reviewing business reports and insights.

Responsibilities

• Drive and grow top-line sales by leading the sales floor.
• Coach and develop the team for performance management.
• Maintain visual merchandising standards and operational excellence.

Skills

Customer satisfaction improvement

Team leadership

Retail business acumen

Self-awareness for feedback

Influencing skills

Technology utilization

Job description

A Victoria’s Secret & Co Customer Experience Manager

A values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.

Primary Responsibility

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

Direct Reports As Assigned

Customer Experience Lead(s) and / or Associates

All Store Leadership Team Responsibilities Include

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top line sales and profit.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

Click here for benefit details related to this position.

Minimum Salary

$23.50

Maximum Salary

$33.60

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

• Passion for Victoria’s Secret Brand.
• Ability to improve customer satisfaction and drive customer loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Ability to monitor/track progress and incorporate feedback into decision-making.
• Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
• Experience with influencing cross-functional partners in informal and formal settings to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 3+ years of retail leadership experience preferred.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.