Customer Experience Lead – Multi-Channel Support

private concierge services; New York (NY); On-site; USD 33,000 - 39,000; Full time

Job summary

private concierge services is hiring a Customer Service Representative in New York, NY. You will manage customer queries, process orders and modifications, and elevate complaints across multiple channels while staying calm when customers are frustrated.

Experience with computers is important; training is provided. This is a full-time role with a standard Monday–Friday schedule and an hourly compensation of $24–$28.

Qualifications

• Experience in customer service is preferred but not required.
• Strong verbal and written communication skills.
• Ability to work with computers and basic software.

Responsibilities

• Handle customer inquiries promptly and professionally.
• Process orders, modifications, and requests across channels.
• Acknowledge and resolve complaints with empathy.
• Maintain records of interactions and actions taken.
• Provide feedback to improve service processes.

Skills

Customer service

Communication

Problem solving

Computer literacy

Tools

CRM software

Job description

private concierge services is hiring a Customer Service Representative in New York, NY. You will manage customer queries, process orders and modifications, and elevate complaints across multiple channels while staying calm when customers are frustrated.

Experience with computers is important; training is provided. This is a full-time role with a standard Monday–Friday schedule and an hourly compensation of $24–$28.