Customer Service Associate I: Multichannel Support

Burch Bottle & Packaging; New York, Town of Queensbury (NY, NY); In loco; USD 35.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid sick days

Paid parental leave

Company provided lunch before major holidays

Vacation accrual

Group health, dental, and vision insurance

Weekly pay

Simple IRA with company match

Descrizione del lavoro

A packaging components company in New York is looking for a Customer Service Representative to manage inquiries through various channels, ensuring customer satisfaction. Ideal candidates will have proven customer support experience and excellent communication skills. The role offers a Monday to Friday schedule, competitive salaries, and numerous benefits including paid sick leave and health insurance.

Competenze

• Proven customer support experience required.
• Familiarity with CRM systems and practices preferred.
• Ability to adapt/respond to different types of inquiries and personalities.

Mansioni

• Effectively manage customer inquiries through various channels.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate, valid, and complete information to customers.
• Handle complaints and provide suitable solutions.
• Follow communication procedures and guidelines.

Conoscenze

Excellent communication and presentation skills

Strong interpersonal skills

Professional phone skills

Ability to multitask, prioritize, and manage time effectively

Listening skills

Positive attitude

Ability to work under pressure

General computer skills

Formazione

High school degree or equivalent

Strumenti

CRM systems

Descrizione del lavoro

A packaging components company in New York is looking for a Customer Service Representative to manage inquiries through various channels, ensuring customer satisfaction. Ideal candidates will have proven customer support experience and excellent communication skills. The role offers a Monday to Friday schedule, competitive salaries, and numerous benefits including paid sick leave and health insurance.