Customer Experience Lead - Front End & Loyalty

National Black MBA Association; Cincinnati (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision coverage

Paid holidays/vacation/sick

Job summary

TJX Companies, a Fortune 100 company and the world’s leading off-price retailer, is hiring for a Front End Leader in Cincinnati. This role oversees front-of-store Associates, ensuring prompt and courteous service and the promotion of loyalty programs.

You’ll train, coach, and schedule Associates, maintain store standards, and collaborate with management to meet labor and safety guidelines. Flexible scheduling and comprehensive benefits are included.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.

Skills

Customer service

Communication

Merchandising knowledge

Multi-tasking

Teamwork

Training others

Leadership experience

Job description

TJX Companies, a Fortune 100 company and the world’s leading off-price retailer, is hiring for a Front End Leader in Cincinnati. This role oversees front-of-store Associates, ensuring prompt and courteous service and the promotion of loyalty programs.

You’ll train, coach, and schedule Associates, maintain store standards, and collaborate with management to meet labor and safety guidelines. Flexible scheduling and comprehensive benefits are included.