Customer Experience Lead - Front End

Food Lion; Chapel Hill (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Chapel Hill, NC is seeking a Front End Cashier to provide fast, friendly service and support the store’s customer service standards. You will greet customers, handle transactions, and assist with bagging, To-Go orders, and maintaining a clean front-end area.

The role emphasizes courteous interaction, accurate cash handling, and teamwork with store staff to ensure a positive shopping experience for every customer.

Qualifications

• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name when possible.
• Unload customers' groceries from cart to belt and group cold items for bagging.
• Check the bottom of every cart and under baby seats for items before completing an order.
• Follow correct bagging procedures and types of bags.
• Scan orders and handle payment transactions per standard practice.
• Follow procedures for refunds and error correction and maintain cash control.
• Identify customers needing assistance and offer to take their order to their car (including Food Lion To-Go if applicable).
• Maintain front end area and ensure a neat presentation; report any issues to CSM/ACSM.

Skills

Communication skills

Customer service

Multi-tasking

Cash handling

Age requirements

Education

High school diploma or equivalent

Job description

Food Lion in Chapel Hill, NC is seeking a Front End Cashier to provide fast, friendly service and support the store’s customer service standards. You will greet customers, handle transactions, and assist with bagging, To-Go orders, and maintaining a clean front-end area.

The role emphasizes courteous interaction, accurate cash handling, and teamwork with store staff to ensure a positive shopping experience for every customer.