Front Desk Supervisor & Member Experience Lead

City of Blue Springs; Blue Springs (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

The City of Blue Springs' Parks and Recreation Department is seeking a front desk clerk at the Carson Ross Community Recreation Complex. The role supports the front desk, handles registrations, questions, and cash payments, and serves as Supervisor on Duty when needed.

You will maintain courteous service, manage day-to-day office tasks, assist with reports, data entry, and coordinate shelter rentals as required.

Qualifications

• High school diploma or equivalent; two years of business college preferred.
• Two years of business college studies preferred.
• First Aid/CPR certification or ability to obtain within 6 months of employment.
• 1–3 years of related experience; supervisory experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Accepts registrations and payments for programs, memberships, and facility reservations.
• Responds to inquiries from the public and provides information; give tours to prospective members.
• Balance and reconcile daily cash receipts as needed.
• Maintain the front desk area clean and organized.
• De-escalate customer disputes and handle facility rule violations.

Skills

Customer service

Cash handling

Communication

Office equipment operation

Supervisory experience

Education

High school diploma

Business college studies (2 years)

Tools

CivicRec

Microsoft Office

Office printer/copier

Job description

The City of Blue Springs' Parks and Recreation Department is seeking a front desk clerk at the Carson Ross Community Recreation Complex. The role supports the front desk, handles registrations, questions, and cash payments, and serves as Supervisor on Duty when needed.

You will maintain courteous service, manage day-to-day office tasks, assist with reports, data entry, and coordinate shelter rentals as required.