Lead Customer Service Representative

Macedonia; Macedonia (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

City of Macedonia's Parks and Recreation Department is seeking a Lead Customer Service Representative for the Recreation Center. You will greet guests, process registrations, and supervise front desk operations while coordinating with staff.

This part-time, seasonal, non-exempt role requires excellent customer service, cash handling, and basic computer skills; flexible schedule including nights, weekends and holidays is expected.

Qualifications

• Excellent customer service skills.
• Age 18 or older.
• Ability to use a computer.
• Ability to balance cash drawers.
• Ability to prepare accurate records.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Supervises operations and personnel at the front desk.
• Provides excellent customer service to Recreation Center guests.
• Balances cash drawers and handles cash procedures.
• Processes registrations, memberships, merchandise, rentals and reservations.
• Handles incoming phone calls to the Recreation Center.
• Maintains knowledge of Parks and Recreation programs.
• Manages the facility when supervisors are not present.
• Completes accident/incident reports and provides emergency care.
• Enforces building rules and regulations.
• Responds to patron complaints and resolves issues.
• Works during scheduled special events.
• Monitors safety, cleanliness and customer satisfaction.
• Maintains membership files.
• Performs special projects for management.
• Other duties as assigned.

Skills

Customer service

18+ years old

Computer skills

Cash handling

Record keeping

Flexible schedule

Education

High School Diploma

Tools

Registration software

Job description

City of Macedonia

Parks and Recreation Department

Lead Customer Service Representative

FLSA Status: Non-Exempt

Pay Range: Grade 3

Hours: Part – Time As Needed / Seasonal

General Description of Work: Greets and assists guests who come into the Recreation Center.

Handles registration for all programs and activities. Supervises front operations, staff and entire building as necessary. When working with another front desk supervisor, each will serve as co-supervisor in charge of the area, unless otherwise designated by management.

Supervision Received: Receives supervision from Recreation Supervisor.

Essential Functions:

• Supervises operations and personnel at the front desk
• Responsible for providing excellent customer service to guests who come into the Recreation Center
• Responsible for cash handling, to include balancing cash drawers
• Performs program registration, membership sales, merchandise sales, rentals, tot room registrations and park pavilion reservations using the software provided
• Handles incoming phone calls to the Recreation Center
• Responsible for knowledge of all program areas within the Parks and Recreation Department
• Manages the facility when administrative employees are not present to include handling emergencies
• Completes accident and incident reports as necessary and provides emergency care
• Enforces building rules and regulations
• Responsible for handling patron complaints and problem solving to find a solution
• Responsible for working during scheduled special events
• Makes regular rounds of the building to ensure proper supervision, safety, cleanliness and customer satisfaction, cleans and makes proper adjustments as needed or assigned
• Maintains membership files
• Performs special projects assigned by management including, but not limited to, mailers, reports, statistics and phone calls
• Other duties as assigned

Minimum Qualifications:

• Excellent Customer Service Skills
• 18 years or older
• Ability to work on the computer
• Ability to balance cash drawers
• Ability to prepare accurate records
• Ability to work a flexible schedule on nights, weekends, and holidays

Education:

• High School Diploma

Experience:

• Experience in customer service
• Experience working with computers

Other:

• FirstAid, CPR, and AED certifications

Work Environment:

• Job is performed in an area with good lighting, ventilation, and equipment

Physical Requirements:

• Ability to see and hear
• Ability to stand, stoop, bend and walk about
• Possess an audible voice for communication
• Ability to lift boxes up to 50 lbs