Customer Experience Lead - Flexible Hours & Discount

Hunter Super Techs - TurnPoint; Shaffer (PA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores in Pennsylvania is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience, support front-end operations, and lead associates during shifts. You will ensure efficient checkout, resolutions for customer concerns, and maintain store standards.

The role requires strong customer service, leadership ability, and flexibility to work nights, weekends, and holidays. Competitive wage with benefits and growth opportunities are offered.

Qualifications

• Strong customer service mindset and the ability to help others.
• Experience leading, coaching, and motivating team members in fast-paced retail.
• Clear communication and problem-solving skills are essential.
• Excellent organizational skills and attention to detail are required.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver outstanding customer service.
• Coordinate daily front-end operations including checkout flow.
• Direct associates during shifts and adjust priorities as needed.
• Ensure fast, friendly transactions and handles returns/exchanges.
• Resolve customer concerns and escalate when needed.
• Complete workloads, recovery, and merchandising standards.
• Perform opening and/or closing duties and manage breaks.
• Troubleshoot register issues to minimize disruptions.
• Collaborate with store leadership on service improvements.
• Assist with merchandise flow and stock organization.
• Uphold company policies and safety standards.

Skills

Customer service mindset

Leadership

Communication skills

Problem-solving

Organizational skills

Attention to detail

Flexibility

Job description

Burlington Stores in Pennsylvania is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience, support front-end operations, and lead associates during shifts. You will ensure efficient checkout, resolutions for customer concerns, and maintain store standards.

The role requires strong customer service, leadership ability, and flexibility to work nights, weekends, and holidays. Competitive wage with benefits and growth opportunities are offered.