Customer Experience Lead - Flexible Hours & Discount

Burlington Stores, Inc.; Columbus (OH); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Training & development opportunities

Job summary

Burlington Stores, Inc. in Columbus, OH is seeking a Full-Time Customer Experience Lead to drive front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role partners with store leadership to maintain smooth operations while modeling Burlington’s values and customer-first mindset. 1+ years retail experience preferred; evenings, weekends, and holidays required.

Qualifications

• Strong customer service mindset and ability to help others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Clear communication and problem-solving skills.
• Organized and able to adjust priorities quickly.
• Team-oriented with ability to build positive working relationships.
• Attention to detail and operational accuracy.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Leadership

Communication

Organization

Team orientation

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. in Columbus, OH is seeking a Full-Time Customer Experience Lead to drive front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role partners with store leadership to maintain smooth operations while modeling Burlington’s values and customer-first mindset. 1+ years retail experience preferred; evenings, weekends, and holidays required.